QuickBooks Online offers a convenient feature called online banking that allows users to connect their bank accounts directly to QuickBooks. However, users may encounter Error 168 while attempting to set up or use online banking. This error typically occurs due to issues with the bank’s website or the connection between QuickBooks and the financial institution. In this guide, we will provide you with a step-by-step process to resolve QuickBooks Online Banking Error 168 effectively.

How To Fix QuickBooks Online Banking Error 168?
How To Fix QuickBooks Online Banking Error 168?

Section 1: Understanding QuickBooks Online Banking Error 168

QuickBooks Online Banking Error 168 indicates a problem with the connection between QuickBooks and your financial institution’s website. It can occur during the setup process or while attempting to access online banking features.

Section 2: Causes of QuickBooks Online Banking Error 168

  • Issues with the bank’s website, such as maintenance or server problems
  • Outdated version of QuickBooks
  • Browser-related issues, including cache and cookie conflicts
  • Pop-up blockers or firewall settings preventing necessary connections
  • Incorrect account information or credentials entered in QuickBooks

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Section 3: Troubleshooting Steps to Fix QuickBooks Online Banking Error 168

3.1. Step 1: Check the Bank’s Website

Visit your financial institution’s website directly using a web browser. Check for any notifications or alerts regarding online banking services. If the website is undergoing maintenance or experiencing technical difficulties, wait until the issues are resolved before attempting to connect with QuickBooks again.

3.2. Step 2: Update QuickBooks

Ensure that you are using the latest version of QuickBooks Online. Update your QuickBooks software to the most recent release to fix any known issues or bugs related to online banking.

3.3. Step 3: Clear Browser Cache and Cookies

Clear the cache and cookies in your web browser to eliminate any conflicts that may be causing connectivity issues. The process for clearing cache and cookies varies depending on the browser you are using. Refer to your browser’s documentation or settings for instructions.

3.4. Step 4: Disable Pop-up Blockers and Firewall

Temporarily disable any pop-up blockers or firewall settings that might be blocking the necessary connections between QuickBooks and the bank’s website. Adjust the settings accordingly to allow pop-ups and ensure QuickBooks has the necessary network access.

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3.5. Step 5: Verify Account Information in QuickBooks

Double-check the accuracy of the account information and credentials entered in QuickBooks. Ensure that the account numbers, usernames, and passwords are correct. If there are any discrepancies, correct them and attempt to connect again.

3.6. Step 6: Disconnect and Reconnect the Account

If the error persists, disconnect the account from online banking in QuickBooks and then reconnect it. This process can refresh the connection and resolve any underlying issues. Follow the steps provided by QuickBooks to disconnect and reconnect the account.

3.7. Step 7: Contact Your Financial Institution

If none of the previous steps resolve QuickBooks Online Banking Error 168, it is recommended to contact your financial institution’s customer support. Inform them about the error you are experiencing and describe the troubleshooting steps you have already taken. They may be able to provide specific guidance or investigate any issues on their end that could be causing the error.

Section 4: Additional Tips and Considerations

  • Keep your QuickBooks software up to date by regularly installing updates and patches. This ensures you have the latest bug fixes and improvements related to online banking.
  • Try accessing online banking from a different web browser or device to rule out any browser-specific issues.
  • Verify that your internet connection is stable and reliable. Unstable or slow internet connections can cause connectivity issues with QuickBooks Online Banking.
  • Take note of any specific error messages or details associated with Error 168. This information can be helpful when communicating with customer support or searching for additional troubleshooting resources.

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Section 5: Conclusion

QuickBooks Online Banking Error 168 can be frustrating, but by following the steps outlined in this guide, you should be able to troubleshoot and resolve the issue. Start by checking the bank’s website for any notifications or alerts, update QuickBooks to the latest version, clear browser cache and cookies, and disable pop-up blockers and firewall settings if necessary. Verify the account information in QuickBooks, disconnect and reconnect the account if needed, and contact your financial institution if the error persists. With the error resolved, you can continue using the online banking feature in QuickBooks without any disruptions.

Geeks Jonson : Jonson is a highly skilled accounting specialist and QuickBooks expert with a deep passion for numbers and financial management. With years of experience in the field, Jonson has established himself as a trusted professional known for his exceptional expertise in accounting and proficiency in QuickBooks software. Jonson's comprehensive knowledge of accounting principles, financial analysis, and regulatory compliance sets him apart in the industry.